| dc.description.abstract | On contemporary e-commerce platforms, the discovery of products, management of the cart, payment, and delivery are usually handled, whereas on professional home-service platforms, the focus is on technician booking, scheduling, and job completion. Customers who purchase appliances or products that consume services extensively typically require simultaneous workflows. A customer can buy an air conditioner, washing machine, smart gadget, or home appliance online, but must call a separate service provider, make a phone call, or use a third-party platform to book an installation, repair, or maintenance. This break creates conflicts with clients, ambiguity among suppliers, reduced visibility among technicians and issues with after-sales responsibility. | en_US |
